Privacy Policy

Last Updated: April 6, 2026

Introduction

This Privacy Policy ("Privacy Policy" or "Policy") explains how KeiLinda Logistics ("KeiLinda Logistics," "we," "us," or "our") collects, uses, stores, shares, and protects information obtained through our website, software, applications, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following categories of information:

1. Personal Information

When you request information about our Services, create an account, communicate with us, or otherwise interact with us, we may collect personal information such as:

name

company name

mailing address

email address

phone number

account credentials or account-related identifiers

any other information you choose to provide to us

2. Billing and Payment Information

If you purchase Services from us, we may collect billing details such as billing name, billing address, subscription information, and transaction-related details. Payment card information is processed by our third-party payment processor, Stripe, and is not stored on our servers. For more information about Stripe’s privacy practices, please review Stripe’s privacy policy on its website.

3. Customer Data

In providing the Services, we may process information, files, documents, communications, photos, shipment details, load information, carrier data, contact information, and other content that you or your authorized users upload, submit, store, send, or otherwise make available through the Services ("Customer Data").

4. Diagnostic and Technical Information

If you experience technical issues while using the Services, we may collect diagnostic, crash, error, and log information to investigate and resolve the issue. This information may include:

browser type and version

operating system and device information

IP address

usage logs

date and time stamps

error reports

related technical details

5. Cookies and Analytics Information

We may collect information automatically when you visit our website or use our Services, including through cookies, pixels, log files, and similar technologies. This may include:

browser type and language

IP address

device identifiers

referring and exit pages

pages viewed

links clicked

date/time of visits

general usage patterns

We may use analytics tools, such as Google Analytics, to better understand how visitors use the Services and to improve functionality and performance.

6. Location Information

We do not currently collect real-time precise geolocation information through the Services. If that changes in the future, we will provide notice and request permission where required by law.

How We Use Information

We may use the information we collect for the following purposes:

to provide, operate, maintain, and improve the Services

to create, manage, and secure accounts

to process transactions and send billing-related communications

to respond to inquiries, requests, and customer support needs

to monitor usage, troubleshoot issues, and improve performance

to protect the security, integrity, and availability of the Services

to detect, prevent, and investigate fraud, abuse, or other unlawful activity

to enforce our terms, agreements, and policies

to send service-related notices, technical notices, updates, security alerts, and administrative messages

to send marketing or promotional communications where permitted by law and in accordance with your preferences

to comply with legal obligations and protect our rights and the rights of others

How We Share Information

We do not sell your personal information. We also do not rent or trade your personal information to third parties.

We may share information only as described below:

1. Service Providers

We may share information with trusted service providers that perform services on our behalf, such as:

hosting and infrastructure providers

payment processors

analytics providers

customer support tools

maintenance and technical support providers

communications delivery vendors

These service providers are authorized to access information only as needed to perform services for us and are contractually obligated to protect it and use it only for authorized business purposes.

2. Legal Compliance and Protection

We may disclose information if we believe in good faith that doing so is necessary to:

comply with applicable law, regulation, legal process, or governmental request

enforce our agreements, policies, or terms

detect, investigate, or prevent fraud, security issues, or illegal activity

protect the rights, property, or safety of KeiLinda Logistics, our users, or others

Where appropriate and legally permitted, we may attempt to notify affected users before responding to legal requests.

3. Business Transfers

If KeiLinda Logistics is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable confidentiality and legal requirements.

4. Affiliates and Corporate Transactions

We may share information with our current or future parent company, subsidiaries, or affiliated entities for internal administrative purposes, service operations, security, support, and lawful business purposes, consistent with this Privacy Policy.

5. With Your Direction or Consent

We may share information when you direct us to do so or otherwise consent to the sharing.

Important Notice Regarding Mobile Information and SMS Consent

KeiLinda Logistics does not share, sell, rent, or disclose personal data, including phone numbers, with third parties, affiliates, or partners for their marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For clarity, any sharing described elsewhere in this Privacy Policy does not include the sharing of phone numbers or SMS opt-in consent with third parties, affiliates, or partners for marketing or promotional use.

Marketing Communications

We may send you service-related communications and, where permitted by law, marketing or promotional communications. You may opt out of marketing emails by using the unsubscribe link in those messages or by contacting us using the contact information below.

If you provide consent to receive text messages from us, that consent applies only to communications from KeiLinda Logistics and not to any third party. Text messaging originator opt-in data and consent will not be shared with any third parties.

Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, remember user preferences, analyze traffic, improve user experience, and help secure the Services.

You may be able to control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Services.

Some third-party analytics or advertising providers may use cookies or similar technologies in connection with our website. Where applicable, you may be able to manage certain advertising preferences through your browser settings or industry opt-out tools.

Third-Party Services and Links

The Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy, security, or content practices of those third parties. Your use of third-party services is governed by their own terms and privacy policies.

If the Services allow you to connect or share information with third-party platforms, you do so at your own direction and risk.

Data Retention

We retain personal information and Customer Data for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

If you request account deletion, we will take reasonable steps to delete or de-identify your information within a reasonable timeframe, except where retention is required or permitted by law. Please note that residual copies may remain in backups for a limited period before being deleted in the ordinary course.

Data Security

We take reasonable administrative, technical, and physical safeguards designed to protect personal information and Customer Data against unauthorized access, loss, misuse, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Processing

Our Services are operated in the United States, and information we collect may be stored and processed in the United States or other jurisdictions where our service providers operate. By using the Services, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your jurisdiction.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

request access to personal information we hold about you

request correction of inaccurate information

request deletion of personal information

object to or request restriction of certain processing

withdraw consent where processing is based on consent

opt out of certain marketing communications

To exercise any applicable privacy rights, please contact us using the contact information below. We may need to verify your identity before processing your request.

California Privacy Notice

If you are a California resident, you may have rights under California law regarding your personal information, including the right to request access to or deletion of certain personal information, subject to exceptions. You may submit a request by contacting us at [email protected].

KeiLinda Logistics does not sell personal information and does not share phone numbers or SMS consent with third parties, affiliates, or partners for marketing or promotional purposes.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take steps to delete it.

Community Features

If our Services include public or community-facing areas such as blogs, forums, message boards, or similar features, any information you submit there may be visible to others and may be collected or used by other users. We are not responsible for how others use information you choose to post publicly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this page. If we make material changes, we may provide additional notice, such as by posting a notice on our website or contacting you by email where appropriate.

Your continued use of the Services after any updated Privacy Policy becomes effective constitutes your acknowledgment of the updated Policy.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

KeiLinda Logistics
Email: [email protected]