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Frequently Asked Questions
Your Top questions about our dispatch services, answered.
Frequently Asked Questions
Q: Are you a dispatch service or a licensed freight broker?
A: We are a dispatch service. The broker works with the shipper to post loads; we work for you, the carrier, to find and book those loads
Q: What are your fees?
A: We charge percentage for each load we book. We also offer a flat-fee option if you prefer, which is common for carriers who only run in-state (intrastate).
Q: Do you work with new authorities?
A: Yes, we do. We can help you get started, but please note we cannot have you run under our authority.
Q: What equipment do you support?
A: Our expertise is in Box Trucks.
Q: Is there forced dispatch?
A: No. You can decline any load you do not want to take.
Q: What documents do you need from me to start?
A: We need your MC/DOT authority, W-9, and Certificate of Insurance, and you'll sign our carrier–dispatcher agreement.
Q: How do you find loads?
A: We use premium load boards and negotiate directly with brokers over the phone and by email to get you the best rates.
Q: What are your hours?
A: Our team works standard industry hours (8 am ET to 5 pm ET) for booking loads. However, if you are on an active load for us, we provide 24/7 support for emergencies or issues.
Q: Do you handle paperwork like rate confirmations and BOLs?
A: Yes, we handle all back-office tasks, including carrier packets, rate confirmations, and BOL/POD submissions.
Q: How do you handle detention, layover, or TONU fees?
A: We make sure the broker pays it. We negotiate on your behalf to get you the maximum possible payment for your time, though it always depends on the specific broker's policies.
Q: Do you work with factoring companies?
A: We don't need to. We are not a factoring company. We get paid by you, the carrier, for our dispatch fee. You handle your factoring, and we will handle your dispatch
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